Knowledge and transparency can often replace fear and distrust. The better your customers understand the water treatment process and its purpose, the more likely they will be to trust and value the treated water. One of the most effective ways to share your community’s treatment process is to offer a water treatment plant tour. Encourage the water treatment plant operator to lead the tours and share with community members information such as:
Water treatment plant tours make the treatment process much more tangible for customers. They can also help generate appreciation for the hard work that goes into providing water, building trust in both the operator and the water itself. You can supplement the tour (or a CCR) with a graphic that explains the water treatment plant operation. Check out this graphic created for the water treatment plant in the village of Russian Mission, AK; Russian Mission Water Treatment Plant. This graphic is quite simple, however, because Russian Mission has such clean ground water that they actually don’t have to treat it at all, just distribute it and prevent it from freezing during the winter.
- Where the raw water comes from
- How the water is treated and the purpose of each step of treatment
- How the water is protected against freezing it is an arctic system
- How the water is distributed to the community
- The function of any major water plant components
- How the water is monitored
- What kind of routine maintenance he or she performs
Water treatment plant tours make the treatment process much more tangible for customers. They can also help generate appreciation for the hard work that goes into providing water, building trust in both the operator and the water itself. You can supplement the tour (or a CCR) with a graphic that explains the water treatment plant operation. Check out this graphic created for the water treatment plant in the village of Russian Mission, AK; Russian Mission Water Treatment Plant. This graphic is quite simple, however, because Russian Mission has such clean ground water that they actually don’t have to treat it at all, just distribute it and prevent it from freezing during the winter.